Support

Elo Hell is operated by P&T Labs LLC. This page applies to the Elo Hell app on iOS, Android, and the web.

Contact us

Email support@pandtlabs.com and we will get back to you. Include the email address on your Elo Hell account if your question is about the account itself.

Common questions

• My games aren't syncing. Open the Library tab and use "Check now". Syncing is throttled to roughly every 6 hours per connected account; a game finished moments ago can take a little while to appear.
• How do I change my connected Lichess or Chess.com username? Open your profile (the avatar in the top bar). Each platform has one slot, and changes have a 30-day cooldown.
• How does the accuracy number work? See how accuracy works.
• How do I manage or cancel Elo Hell Plus? Subscriptions bought in the app are managed in your app store's subscription settings; subscriptions bought on the web are managed from the same upgrade screen you subscribed on.
• How do I delete my account? In the app: Settings → Account → Delete account. Details and an email alternative: delete your account.

Your data

What we collect and why is written in plain English in the privacy policy. Deleting your account removes your games and everything derived from them; the deletion page spells out exactly what goes.